RETURNS AND EXCHANGES

**Last Updated:** October 20, 2023

 

**1. 100% Satisfaction Guarantee**

We are committed to your satisfaction, and we stand by the quality of our products. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange within 30 days of receiving your order.

 

**2. Eligibility**

To be eligible for a return or exchange, the following conditions must be met:

- The item must be in its original, unused, and unwashed condition.

- All original tags, labels, and packaging must be intact, including the protective hygiene liner.

- The return or exchange request must be made within 7 days of receiving the order.

 

**3. Return Process**

To initiate a return or exchange, please follow these steps:

a. Contact our customer support team at contact@eternoswim.com to request a Return Authorization (RA) number.

b. Pack the item securely, including the RA number, and ship it to the address provided by our customer support team.

c. We recommend using a trackable shipping method to ensure that your return is received.

 

**4. Refund or Exchange**

Upon receiving your return, we will inspect the item to ensure it meets our return policy criteria. If the item is approved for a return:

- For refunds: The purchase price, minus any applicable shipping fees, will be refunded to the original payment method.

- For exchanges: We will process the exchange and ship the new item to you.

 

**5. Return Shipping Costs**

Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.

 

**6. Damaged or Defective Items**

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will provide instructions for returning the item and will cover the return shipping costs.

 

**Contact Us**

If you have any questions or need assistance with a return or exchange, please contact our customer support team at contact@eternoswim.com

 

We value your satisfaction and are committed to providing exceptional customer service. Thank you for choosing eternoswim for your swimwear needs.